Pink Dot
Pink Dot

Pink Roofing’s Privacy Policy

Pink Roofing Privacy Policy

Effective Date: May 14, 2026 Last Updated: May 14, 2026 Website: https://pinkroofing.com Mailing Address: 1819 Dot St, McHenry, IL 60050 Contact: info@pinkroofing.com

1. Introduction

Pink Roofing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information. It also explains our practices regarding SMS/text messaging in compliance with A2P 10DLC requirements, the Telephone Consumer Protection Act (TCPA), and CTIA messaging principles.

By using our website, submitting a form, or providing your contact information, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Information you provide to us:

  • Name
  • Email address
  • Mobile phone number
  • Postal/service address
  • Property details relevant to a roofing estimate or service
  • Photos or images you upload (e.g., of roof damage)
  • Comments, questions, or other messages you submit through our forms

Information collected automatically:

  • IP address and browser user agent string (used for spam detection and site security)
  • Cookies and similar technologies (see Section 8)
  • Embedded content analytics (see Section 9)

3. How We Use Your Information

We use the personal information we collect to:

  • Respond to inquiries and provide roofing estimates
  • Schedule and perform roofing services
  • Send appointment confirmations, service updates, invoices, and customer support communications
  • Send promotional and marketing messages (only with your express consent)
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or abuse
  • Comply with legal, tax, and regulatory obligations

4. SMS / Text Messaging Program (A2P 10DLC Disclosures)

Pink Roofing operates an SMS messaging program registered under the A2P 10DLC framework. The following terms apply to all text messages sent through this program.

4.1 Program Description and Message Types

By providing your mobile phone number to Pink Roofing through our website, contact forms, online estimate tools, in-person interactions, or other communication channels, you expressly consent to receive recurring text messages from Pink Roofing, including but not limited to:

  • Appointment confirmations and reminders
  • Service updates and scheduling notifications
  • Estimates, quotes, and invoices
  • Customer support and follow-up communications
  • Promotional offers and marketing communications (only if you have separately opted in to marketing messages)

4.2 Consent

Consent to receive text messages is not a condition of purchasing any goods or services from Pink Roofing. You are providing your express written consent only for the categories of messages described above.

4.3 Message Frequency

Message frequency varies depending on your interactions with us. You may receive messages in response to your requests, as part of an active service engagement, or as periodic updates about your account or service.

4.4 Message and Data Rates

Message and data rates may apply based on your mobile carrier and plan. Pink Roofing is not responsible for any charges imposed by your carrier.

4.5 Opt-Out (STOP)

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you reply STOP, we will send one final confirmation message acknowledging your opt-out, and you will not receive further SMS messages from us unless you opt back in.

To opt back in, reply START or UNSTOP, or contact us at info@pinkroofing.com.

4.6 Help (HELP)

For assistance with our SMS program, reply HELP to any text message you receive from us, or contact us directly at:

4.7 Supported Carriers

Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and most other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4.8 Mobile Information Sharing — A2P 10DLC Required Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in the “Information Sharing” section of this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your mobile number and related SMS data only with trusted service providers (such as Twilio or other SMS gateway providers) for the sole purpose of delivering messages on our behalf. These providers are contractually required to safeguard your information and use it only for authorized purposes.

4.9 Privacy Policy and Terms

This Privacy Policy governs all SMS communications. Our SMS Terms and Conditions are incorporated by reference and available at https://pinkroofing.com.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service providers: With trusted third-party vendors who perform services on our behalf (e.g., Twilio for SMS delivery, payment processors, scheduling software, website hosting). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal requirements: When required by law, subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of others.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of business assets, subject to the same privacy commitments described here.

We do not share, sell, or rent your mobile phone number, SMS opt-in data, or SMS consent records to any third party for that party’s own marketing or promotional purposes.

6. How We Protect Your Data

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. While no system is 100% secure, we work to maintain industry-standard protections appropriate to the sensitivity of the data we handle.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.

  • SMS consent and opt-out records: Retained for at least four (4) years to comply with TCPA recordkeeping requirements.
  • Customer service and project records: Retained for the duration of the customer relationship plus a reasonable period thereafter.
  • Website comments and account data: Retained indefinitely unless you request deletion.

8. Cookies

We use cookies and similar technologies for the following purposes:

  • Comment cookies (optional): If you leave a comment on our site, you may opt in to saving your name, email, and website in cookies for one year for your convenience.
  • Login cookies: Set when you log into the site. Standard login cookies last two days; “Remember Me” cookies last two weeks; screen options cookies last one year.
  • Editor cookies: When publishing or editing an article, a cookie containing only the post ID is stored for one day.

You can control or delete cookies through your browser settings.

9. Embedded Content from Other Websites

Articles and pages on our site may include embedded content (e.g., videos, images, social media posts). Embedded content from other websites behaves as if you had visited the other website directly. These third-party sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, including if you are logged into an account on that site.

10. Media Uploads

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from any images you upload.

11. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information (subject to legal retention obligations)
  • The right to opt out of marketing communications, including SMS
  • The right to receive an exported copy of the personal data we hold about you

To exercise any of these rights, contact us at info@pinkroofing.com. We will respond within the time frames required by applicable law.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

13. Data Breach Procedures

In the event of a data breach affecting your personal information, we will notify affected individuals and applicable regulators as required by law, and take prompt steps to investigate and remediate the breach.

14. Third-Party Data

We may receive limited information from third parties, such as referrals, lead-generation partners, or marketing platforms. We use this information only to respond to inquiries and provide our services, and we apply the same protections described in this Privacy Policy.

15. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on you.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after a change constitutes acceptance of the revised policy.

17. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our SMS messaging program, please contact us:

Pink Roofing 1819 Dot St McHenry, IL 60050 Email: info@pinkroofing.com Website: https://pinkroofing.com